Find answers to common questions we receive from our customers regarding our products, subscriptions, shipping policy, and more. If you have a question that isn't answered here, shoot us an email.
What is Hey Rocco?
Hey Rocco is a children's book series based on a curious fox named Rocco. You can give our first book and Rocco plushie to a child and watch a magical bond form as you both become best friends with Rocco. You can also pair it with a monthly letter subscription.
How does it work?
Most customers purchase our Hey Rocco Storybook and Plush Rocco Box Set, which includes an authentic Rocco plushie, our original storybook, and a letter from Rocco. You can then subscribe to a monthly letter delivery from Rocco. Letters ship between the 1st and 4th of every month.
How much does shipping cost?
For one-time purchases, like our books and box sets, we offer multiple options during checkout, for standard delivery or express delivery. The price for shipping depends on where in the world you're shipping to, and how many items are in your cart. Once you've entered in your delivery details, you'll be able to select your preferred shipping option and see the cost before entering in any payment details.
For our monthly letter subscription, postage is FREE!
When does my order ship?
Hey Rocco gifts like our box set, plushies or books ship immediately. Monthly letters are shipped between the 1st and 4th of every month. To be included in next month's delivery, you need to subscribe before the last day of this month.
How do you personalize my order?
We haven't met a child yet that doesn't love receiving mail, so every package we send will be address to your child. Any book we send will also include their name in the dedication. Every letter from Rocco is addressed to your child (ex. Dear Edward).
What's included in the Hey Rocco Box Set?
Our Storybook and Plush Rocco Box Set includes an original Rocco Plushie, our first book and a personalized letter from Rocco. It arrives in a brown box, just like on the cover of our book!
What's included in the monthly letter?
Our monthly letters include a personalized letter from Rocco, a postcard sized illustrated and a small memento, all from his latest adventure. They arrive in a fun retro-style envelope that's personalized to your little one.